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Synchroteam

Field service management app


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Published 11/18/2014 and rated Ratingstars4 4 out of 5 stars
by AppAppeal Editor
What can you use the app for?

Synchroteam is a field service management app with an intelligent scheduling and dispatching tool used by service companies in a range of sectors to streamline their daily operations. The app offers a solution for both field workers and office staff, providing complete visibility and collaboration on all job related activity. The main features of Synchroteam are the scheduling and dispatching tool, job management, customer management, mapping and tracking, invoicing, job reporting and customization.

The core feature of Synchroteam is its scheduling and dispatching tool. The schedule interface gives managers, dispatchers and technicians a single calendar view of all daily operations, with drag-and-drop, resize capabilities for job rescheduling and reassignment. The ScheduleAssist feature provides recommendations on the best worker for the job based on a number of variables, such as location, availability, daily schedule, and skills. Along with the Schedule view, Synchroteam also provides a “Jobs” view for a full list of all jobs whether they are scheduled or not.

This Job screen sorts jobs and divides them into separate tabs depending on their status, such as today’s jobs, late, to be scheduled, upcoming and recurring jobs. The jobs in each tab have further statuses associated to them such as suspended, validated, completed, scheduled, cancelled etc., as well as all customer, technician, location, and time slot data. Along with scheduling and job management, Synchroteam provides a number of other rich features, such as customer management, live mapping, resources management, customizable reports, and automatic estimate and invoice creation.

Synchroteam screenshot
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What is the history and popularity of the app?

Synchroteam was founded in 2000 and comprises a team of less than 50 staff experienced in the mobile business solution industry. The company’s mission to provide an affordable solution to meet the needs of mobile companies in a number of industries. The app has been praised by users for its ability to maximize the amount of jobs that can be completed in a day, along with its ability to track job statuses and employee locations. Its mobile capabilities for field staff, such as the ability to gather signatures and photos, has also been praised. Synchroteam is used by business of all sizes, some of the more well-known users include Suez Environment, Aquila and Dalkia.

What are the differences to other apps?

Synchroteam is perhaps most well-known for its ever-growing feature set and customization options, giving the app an edge against other field service management tools. You can fully customize virtually anything you like in Synchroteam, including job reports, job types, parts & services, reporting, taxes, tools and resource inventory, custom fields and more. Synchroteam is also offered in 6 different languages and comes with 3rd party integrations with the most popular apps. Integrations include Capsule CRM, MailChimp, Xero, Salesforce, SugarCRM, Dropbox, Freshbooks, Highrise and more.

Alternative Apps
  • Tiny Workfront
    Enterprise Work Management Software
  • Tiny Wintac
    Field service management app
How does the web app look and feel to use?

Synchroteam offers its users a sleek black and white interface with a splash of orange to highlight buttons, actions and icons. The main navigational header provides access to the Schedule, Jobs, Customers, Quotations/Invoices, Map and Reporting tools. The scheduler is quick and easy to use with drag-and-drop and resizing capabilities and a color-coded view of all operations. All of the screens in Synchroteam make use of colors and tabs, with a layout and design that is intuitive and familiar. The invoice, job reports and other tools provide a number of editing capabilities to meet everyone’s needs.

How does the registration process work?

Registering for Synchroteam is easy, all you have to do is click on the green “Free Trial” button on the website homepage. This leads you to a form you need to fill in asking for your name, company, email, phone number and custom Synchroteam site address. You then click on “Sign Up” to start your free 14-day trial.

What does it cost to use the application?

Synchroteam is offered on one universal plan that costs $22 per month for pre-paid annual users, or $28 for pay-monthly users. The price is per user login, administrator, job manager, or mobile worker. It includes the full feature set, as well as free setup and training.

Who would you recommend the application to?

Synchroteam is a field service management app for companies of all shapes and sizes. It is suitable for a wide array of clients as it is available in a number of languages, has several integrations and comes with a wide range of customization capabilities. The app currently serves clients in the Energy, Maintenance, Medical, Telecoms, Security and HVAC industries.

Synchroteam is used by dispatchers, managers and mobile staff alike. The app can be used by mobile workers using any kind of iOS and Android device, such as a smartphone or tablet, there is also an offline mode for those who are out of coverage. It is the ideal solution for anyone looking to improve time management, efficiency and communication among their office staff and field team.

  • ScheduleAssist tool for automatic, smart scheduling based on competencies, working hours, customer location and worker availability
  • Color-coded calendar view of daily schedule of field workers, with drag-and-drop, resize tool
  • Job Management interface for a list-like view of all jobs and associated data organized by statuses
  • Customer management tool with contact details, sites, equipment inventory, job requirements and a customer portal
  • Automatic quotation and invoice creation with Freshbooks integration
  • Destination mapping and direction, and realtime technician location on map view
  • Capture signatures, add photos, scan barcodes and create job reports on site


Synchroteam video

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Synchroteam pricing

Cheapest plan (per month) : $22.00
(per login)
Most expensive plan (per month) : $28.00
(per login)

Languages

English

English

Spanish

Spanish

French

French

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